Strategic Plan

Strategic Plan Adopted January 2006; Updated & Modified in December 2010

  • The Office of the Registrar will ensure the academic integrity of student academic records.
    As the official recorder and custodian of student academic records, it is imperative that the Office of the Registrar ensure the accuracy and integrity of all records.
    • Ensure all areas of the office have comprehensive written policies and procedures
      • Policies and procedures should be updated on a regular basis
      • Changes must be communicated to all affected staff promptly
    • Access to make changes to a student’s academic record is limited to only a few staff members
      • Update access is reviewed periodically and changes made as needed.
    • Changes made to a student’s academic record are audited on a daily basis to ensure accuracy and appropriate authorization documentation
      • This process continues to take place.
  • The Office of the Registrar will become a campus leader in student-centered services.
    • Enhance self-service functions of OASIS
      • The ordering of transcripts via OASIS was modified by reducing the number of screens required for this process from 17 to 8.
    • Continue cross training in the office
      • This process continues, especially in light of reduced number of positions due to budget reductions.  The majority of staff now are trained to work in the Service Center and to answer the main phone line.
    • Continue to reevaluate the current office structure and make changes as appropriate
      • In light of continued budget reductions, this has continued to be a priority.  Some changes are currently in the process of being made.
    • Completion of Business Process Review (BPR) and the substantial restructuring of business processes and the supporting data systems.
      • The second review since the BPR is now taking place.  All reviews have indicated the need to replace the current student information system.  This current review is making progress on a decision being made as to how the system will be replaced and when.  The current budget situation is definitely a factor in the timing of this necessary migration.
    • Implement XML transcripts (electronic exchange of transcripts) in cooperation with other USG institutions
      • XML implementation is a very lengthy, arduous process.  After progress on this implementation, most academic institutions are now moving to electronic transcripts that are transmitted via PDF in a very secure environment.  The USG has indicated that all USG institutions are to adopt the solution for sending and receiving electronic transcript records that best meets their need.  We have selected a vendor (at no up-front cost to the insitution) and have been waiting for approval from Procurement to proceed with a contract.
  • The Office of the Registrar will strengthen security of all data and systems.
    • Electronic:
      • Office servers are housed in the Boyd Data Center
      • PCs in the office are housed behind a firewall administered by the technical staff in the Vice President for Student Affairs office
      • Implementation of password policy
      • Implementation of PC administrative rights to prevent inappropriate downloading of programs
      • Long term goal: Implementation of document imaging to eliminate the need for paper student folders and documents. 
        • Document imaging system was purchased in collaboration with Admissions Office and Student Financial Aid Office in 2009.  Progress is being made on imaging our inventory of hard-copy student records and daily work is being imaged each day.
      • Convert microfilmed records to an electronic format.
        • This was completed in 2007.  Our goal now is to import all of this date into our imaging system.
      • Implement anticipated policy on elimination of the Social Security Number as the primary identifier
        • In 2010, we were successful in replacing the need for SSN in two of our local systems.  A plan is in place to eliminate use of the SSN in our other systems.  Many of these plans are contingent on the SSN being eliminated from the mainframe student information system.
    • Physical:
      • Implementation of enhanced business processes that will reduce the amount of paperwork in the workplace containing confidential information.
        • This project has been delayed due to budget reductions that prevents filling the vacant position that was to handle this project.
      • Implementation of office polices that will significantly reduce the ability of unauthorized individuals to gain access to various areas of the office.
  • The Office of the Registrar will improve communications with students and our partners across campus.
    • Design and implement new office web site. 
      • Easy to navigate
      • Continuously update to ensure timeliness of highlighted information
        • Our new office web site was launched in December 2010.